Returns & Exchanges
Jaya Grocer is committed to providing the freshest produce and quality groceries; if you are not satisfied with your purchase, items can be returned or exchanged within 24 hours for perishables and 7 days for non-perishables.
Verify Eligibility
Ensure the item is in its original packaging and check the specific return window based on whether the product is fresh produce or a dry grocery item.
Prepare Documentation
Locate your original physical receipt or digital order confirmation as proof of purchase is required for all refund or exchange requests.
Visit Customer Service
Bring the item and receipt to the customer service counter at the specific Jaya Grocer outlet where the original purchase was made.
Processing Refund
Once the item is inspected, our team will process an immediate exchange or initiate a refund back to your original payment method or via store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing